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THE
LAW:
Most states in the U.S. mandate (require by law) that owner/operators
of any pool that is accessible by the public must have at least one telephone
that can dial emergency services. Additionally, these telephone systems
must be answered 24-hours a day at a location capable of dispatching help.
PROGRAMMING
POOL TELEPHONES TO CALL MYLINKLINE ANSWERING / DISPATCH SERVICE:
Our
telephone monitoring staff has extensive technical and interpersonal training
to assist in emergency and non emergency situations. When the button on
an pool phone is pushed, the call is automatically dialed to our toll
free 24-hour monitoring service. Automatically at our call center the
computer system instantly identifies the pool location. Our computer screens
also show vital contact information on your account including contact
names and emergency call lists per your notification instructions. Our
monitoring service is designed to meet the requirements of the Americans
with Disabilities Act by allowing easy access and usage by people who
are physically, visually, hearing or speech impaired. We also comply with
ADA, ASME and IBC codes
PROGRAMING
ELEVATOR TELEPHONES TO CALL A GENERAL OFFICE TELEPHONE LINE:
If you have your elevator telephone(s) programed to an office telephone
it is critical the person answering the call understand the law and are
they able to identify the location and know how to respond to the call?
A improperly trained staff can significantly increase your liability exposure.
For this reason we ask all of our customer if they can afford a mistake
by your staff in handling an emergency telephone calls?
PROGRAMING
ELEVATOR TELEPHONES TO CALL 911:
Emergency
telephone(s) programed to 911 will be able to dispatch emergency 24/7
however they unable to dispatch maintenance personnel or contact property
managers when non-emergency calls occur.
Programing telephones to a 911 center can be costly as fines may be imposed
if police or fire respond to non emergency and prank calls. If emergency
personnel are dispatched to non-emergency calls the cost of a fine can
range from $400.00 to $1,500.00. An example of a common non-emergency
nuisance call is when someone places a call and leave the pool area. The
911 service is unable to get a response and do not have contact personal
information so they must dispatch help to that location. We do not recommend
911 as a means to answer elevator telephone calls.
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