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What
is your billing frequency? |
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Where
should my pool phone be located? |
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Are
the emergency phones you sell ADA compliant? |
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How
do I know if I need an emergency phone by my pool?
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How
much do your charge for phones and monitoring? |
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What
are the power requirements for emergency telephones? |
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Why
do I need emergency phone monitoring? |
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Does
your company have insurance? |
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Does
your call center identify where the emergency emergency phone
call is coming from? |
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How
do I schedule a repair on my emergency telephone? |
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If
I have a problem with my emergency phone what is your repair
response time? |
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If
I purchase monitoring with warranty will you cover replacing
the telephone equipment as well as all labor?
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Do
you charge additional fees based on how many calls an emergency
phone makes? |
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How
long does it take to get a emergency phone installed? |
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Do you
offer cellular emergency telephones? |
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Why
would I use a cellular emergency phone for an emergency telephone? |
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Can
you program emergency telephones to call 911? |
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We
have already purchased emergency telephones from another company.
Can MyLinkLine monitor these phones? |
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Do you
charge your customers for false, prank or nuisance calls?
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Do you monitor fire &
burglar alarms? |
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How
do you respond to a power failure at your monitoring center? |
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Will
my phone work if the power goes out?
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Can
I have my emergency telephone programed to call my office? |
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I
am currently paying for a dedicated phone line for my emergency
phone, How can you eliminate this cost? |
ANSWERS: |
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What
is your billing frequency? |
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We
generally bill quarterly and annually: However we can adjust
our billing cycles to meet your needs. We also accept Checks,
Visa & Mastercard, Payment by phone and Electronic Funds
Transfer. |
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Where
should my pool phone be located? |
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Emergency
phones should be no further than 200 feet. Phones should also
be placed in a location that provides unobstructed view. |
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Are
the emergency phones you sell ADA compliant? |
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MyLinkLine
will only install emergency telephones that meet code requirements.
We also comply ADA, ASME, ANSI and IBC codes in addition to
all State and Local requirements if applicable. |
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How
do I know if my buildings emergencys need ADA compliant phones?
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Most
states in the U.S. mandate (require by law) that owner/operators
of any pool that is accessible by the public must have at least
one telephone that can dial emergency services. Additionally,
these telephone systems must be answered 24-hours a day at a
location capable of dispatching help.
We recommend you contact you local health department for guidance.
Remember: Code compliance is the law and failure to comply may
result in avoidable fines and increased liability exposure. |
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How
much do your charge for phones and monitoring?
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We
install emergency telephones nationwide and you can purchase
a new emergency telephone and have it installed from $140.00
to $350.00. Our monthly monitoring service includes on site
repair and cost between $12.00 to $25.00 based on number of
emergency emergency telephones under a service & monitoring
agreement. Our monthly monitoring agreement is a great value
and we can eliminate the need for paying for a dedicated phone
lines by installing a telephone line seizure device saving you
hundreds of dollars per year. |
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What
are the necessary power requirements for emergency telephones? |
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If
you select a phone with a cellular link or line seizure option
we will require 110 vac duplex outlet. The majority of emergency
phone we sell are line powered however some telephones do require
line power. Don't worry if your not sure which will work for
emergency we can help you find the right model for your emergency
system. |
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Why
do I need emergency phone monitoring? |
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For more than 25 years our state-of-the-art 24 hour monitoring
service has been delivering the best emergency monitoring solutions
available. Our telephone monitoring staff has extensive technical
and interpersonal training to assist in emergency and non emergency
situations. When the button on an emergency phone is pushed,
the call is automatically dialed to our toll free 24-hour monitoring
service. Automatically at our call center the computer system
instantly identifies the building's emergency and location.
Our computer screens also show vital contact information on
your account including contact names and emergency call lists
per your notification instructions. |
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Does
your company have insurance? |
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Yes,
we are fully bonded and insured. |
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Does
your call center identify where the emergency emergency phone
call is coming from? |
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Our
call center computer system instantly identifies the emergency
and location. This is an important liability issue if the person
is deaf or unable to communicate. Our monitoring service is
designed to meet the requirements of the Americans with Disabilities
Act by allowing easy access and usage by people who are physically,
visually, hearing or speech impaired. We also comply with ADA,
ASME and IBC codes. |
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How
do I schedule a repair on my emergency telephone? |
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Just
call 1-800-862-4001 or e-mail us at support@mylinkline.com
and we will send a technician out to repair your emergency phone. |
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If
I have a problem with my emergency phone what is your repair
response time? |
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Most
repairs are made the same day or next business day repairs we
can even offer a loan phone while the repair is carried out. |
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If
I purchase monitoring with warranty will you cover replacing
the telephone equipment as well as all labor? |
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Yes.
If any part of your emergency telephone(s) product fails due
to a defect in material or workmanship, we will provide on site
repair or, at our option, replace the defective emergency telephone(s)
as long as Mylinkline Communications provides the monthly monitoring
service for the telephone. This warranty is extensive in that
it covers replacement of all defective parts. However, damage
due to product abuse, product misuse are excluded from this
warranty. For complete warranty details visit our warranty page. |
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Do
you charge additional fees based on how many calls an emergency
phone makes? |
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No. |
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How
long does it take to get a new phone installed? |
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We
typically install within 2 weeks of receiving payment and
a signed monitoring agreement. We also offer rush service
to accommodate emergency inspections or unusual emergency
situations.
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Do
you install cellular emergency telephones line? |
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Yes.
Our cellular device is quick and easy to install and interfaces
well with existing emergency phone equipment. For additional
dependability all units include a battery back up. Our innovative
technology will replace expensive dedicated emergency phone
land-lines and can save you over $125 per year.
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Why
would I use a cellular emergency phone for an emergency telephone? |
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Substantial
cost saving over conventional land-line charges and more reliable
than land lines in the event of a natural disasters such as
earthquakes. |
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Can
you program emergency telephones to call 911? |
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Your
emergency telephone can be programed to automatically dial 911
to dispatch emergency personnel 24/7 however they are unable
to dispatch maintenance personnel or contact property managers
when non-emergency calls occur. Many 911 dispatch center have
discouraged programing emergency telephones to 911 as they do
not want these calls tying up emergency telephone lines and
dispatchers who answer non-emergency calls or pranks. Programing
telephones to a 911 center can be costly as fines may be imposed
if police or fire respond to non emergency and prank calls.
If emergency personnel are dispatched to non-emergency calls
the cost of a fine can range from $800.00 to $2,500.00. An example
of a common non-emergency nuisance call is when someone activates
the emergency telephone and walks away. The 911 service is unable
to get a response and do not have contact information for building
personnel so they must dispatch help to that location. To
avoid the potential of a costly fine we
recommend all emergency pool telephones be programing to our
24 hour answering service. |
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We
have already purchased our emergency telephones from another
company. Can MyLinkLine monitor these phones?
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Yes.
No additional equipment is needed and we can reprogram and monitor
all make and manufactures including emergency telephones built
into existing car operating panels. |
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Do
you charge your customers for false, prank or nuisance calls?
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No.
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Do
you monitor fire & burglar alarms? |
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No,
we specialize in emergency phone monitoring only.
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How
do you respond to a power failure at your monitoring center? |
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All
of our computers have back up systems, should a computer fail.
We also have electrical back up generators located at our call
center if a power failure should occur. Our systems are specifically
designed to ensure the building owner that the emergency emergency
calls will be dispatched quickly and in a professional manner. |
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Will
my phone work if the power goes out? |
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Yes.
Depending on your model your emergency phone is either powered
by the telephone line or by a battery back up. |
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Can
I have my emergency telephone programed to call my office? |
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If
you have your emergency telephone(s) programed to an office
telephone it is critical the person answering the call understand
the code requirements and are they able to identify the emergency
location and know how to respond to the call? If the person
answering the call hangs up without responding with the emergency
location to the caller and asking if they are able to respond
you may fail the emergency inspection. This can be a costly
mistake and a improperly trained staff can significantly increase
your liability exposure. For this reason we ask all of our customer
if they can afford a mistake by your staff in handling an emergency
call?
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I
am currently paying for a dedicated phone line for my emergency
phone, How can you eliminate this cost?
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Yes,
We can eliminate the cost of dedicated emergency phone lines
by
installing a line seizure device that allows your emergency
telephone to share a line with another telephone device. When
a call is place on the emergency telephone the line seizure
device will takes control of an existing phone line to place
the emergency call. Once the call is completed the line is turned
back over to the other telephone device. The average savings
of eliminating a dedicated phone line is over $350.00 year.
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