IMPORTANT PLEASE READ:

Mylinkline will only install elevator telephones that meet code requirements. We also comply ADA, ASME, ANSI and IBC codes in addition to all State and Local requirements if applicable.

As a general rule we recommend all building owners understand the following:
The safety and security of the passenger riding yor elevators is paramount. Your elevator telephone needs to meet ADA code requirements and the telephone must not require voice communication. This is an important liability issue if the person trapped in the elevator is deaf or unable to communicate.

PROGRAMING ELEVATOR TELEPHONES TO CALL A GENERAL OFFICE TELEPHONE LINE:
If you have your elevator telephone(s) programed to an office telephone it is critical the person aswering the call understand the code requirements and are they able to identify the elevator location and know how to respond to the call? Many State Elevator Inspectors test telephones annually and one common test is to push the elevator telephone call button and say nothing to see how the call is handled. If the person answering the call hangs up without responding with the elevator location to the caller and asking if they are able to respond you may fail the elevator inspection. The cost of elevator re-inspections vary from State to State however the typical re-inspection fee is $250.00 to $700.00. This can be a costly mistake and a improperly trained staff can significantly increase your liability exposure. For this reason we ask all of our customer if they can afford a mistake by your staff in handling an emergency call?

PROGRAMING ELEVATOR TELEPHONES TO CALL 911:
Elevator telephone(s) programed to 911 will be able to dispatch emergency 24/7 however they unable to dispatch maintenance personnel or contact property managers when non-emergency calls occur. Many 911 dispatch center have asked us specifically not to program elevator telephones to 911 as they do not want these calls tieing up emergency telephone lines and dispatchers to answer non-emergencies calls or pranks. Programing telephones to a 911 center can be costly as fines may be imposed if police or fire respond to non emergency and prank calls. If emergency personnel are dispatched to non-emergency calls the cost of a fine can range from $400.00 to $1,500.00. An example of a common non-emergency nuisance call is when someone in the elevator pushes the elevator telephone call button and walks out of the elevator. The 911 service is unable to get a response in the elevator and do not have contact information for building personnel so they must dispatch help to that location. We do not recommend 911 as a means to answer elevator telephone calls.

PROGRAMMING ELEVATOR TELEPHONES TO CALL MYLINKLINE ANSWERING / DISPATCH SERVICE:
Our telephone monitoring staff has extensive technical and interpersonal training to assist in emergency and non emergency situations. When the button on an elevator phone is pushed, the call is automatically dialed to our toll free 24-hour monitoring service. Automatically at our call center the computer system instantly identifies the building's elevator and location. Our computer screens also show vital contact information on your account including contact names and emergency call lists per your notification instructions. Our monitoring service is designed to meet the requirements of the Americans with Disabilities Act by allowing easy access and usage by people who are physically, visually, hearing or speech impaired. We also comply with ADA, ASME and IBC codes

Listed below are the elevator accessibility requirements provided by the ADA. The Americans with Disabilities Act (ADA) is Federal Civil Rights Legislation written and enacted in January of 1992. The law is written to provide disabled people with access and accommodations equal to those of the general public. All owners who operate a business or place of public access must comply with ADA requirements.

4.10.14 Emergency Communications

If provided, emergency two-way communication systems between the elevator and a point outside the hoist way shall comply with ASME A17.1.

A17.1-1990. The highest operable part of a two-way communication system shall be a maximum of 48 in (1220 mm) from the floor of the car. It shall be identified by a raised symbol and lettering complying with 4.30 and located adjacent to the device. If the system uses a handset then the length of the cord from the panel to the handset shall be at least 29 in (735 mm). If the system is located in a closed compartment the compartment door hardware shall conform to 4.27, Controls and Operating Mechanisms. The emergency intercommunication system shall not require voice communication.

A17.1-1990. The highest operable part of a two-way communication system shall be a maximum of 48 in (1220 mm) from the floor of the car. It shall be identified by a raised symbol and lettering complying with 4.30 and located adjacent to the device. If the system uses a handset then the length of the cord from the panel to the handset shall be at least 29 in (735 mm). If the system is located in a closed compartment the compartment door hardware shall conform to 4.27, Controls and Operating Mechanisms. The emergency intercommunication system shall not require voice communication.

ASME A17.1
Means of two-way conversation between the car and a readily accessible point outside the hoist way which is available to emergency personnel (telephone, intercom, etc.). The means to activate the two-way conversation, or both, are normally connected to the building power supply, they shall automatically transfer to a source of standby or emergency power as required by the applicable building code or, where applicable, Standard for Health Care Facilities (ANSI/NFPA-99) after the normal power supply fails. The power source shall be capable of providing for the operation of the audible signaling device and illumination of the alarm switch for at least 1 h, and the means of two-way conversation for at least 4 h.

In buildings in which a building attendant (building employee, watchman, etc.) is not continuously available to take action when the required emergency signal is operated, the elevators shall be provided with a means within the car for communicating with or signaling to a service which is capable of taking appropriate action when a building attendant is not available.

407.2.13 Emergency Communications.
Emergency two-way communication systems between the elevator car and a point outside the hoist way shall comply with ASME/ANSI A17.1. The highest operable part of a two-way communication system shall comply with Section 308.3. If the device is in a closed compartment, the compartment door hardware shall comply with Section 309. Tactile symbols and characters complying with Section 703.2 shall be provided adjacent to the device. If the system uses a handset, the cord from the panel to the handset shall be 29 inches (735 mm) long minimum. The car emergency signaling device shall not be limited to voice communication. If instructions for use are provided, essential information shall be presented in both tactile and visual form complying with Section 703.

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