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What
is your billing frequency? |
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Are
the elevator phones you sell ADA compliant? |
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How
do I know if my buildings elevators need ADA compliant phones?
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How
much do your charge for phones and monitoring? |
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What
are the power requirements for elevator telephones? |
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Why
do I need elevator phone monitoring? |
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Does
your company have insurance? |
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Does
your call center identify where the emergency elevator phone
call is coming from? |
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How
do I schedule a repair on my elevator telephone? |
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If
I have a problem with my elevator phone what is your repair
response time? |
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If
I purchase monitoring with warranty will you cover replacing
the telephone equipment as well as all labor?
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Do
you charge additional fees based on how many calls an elevator
phone makes? |
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How
long does it take to get a elevator phone installed? |
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Do you
offer cellular elevator telephones? |
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Why
would I use a cellular emergency phone for an elevator telephone? |
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Can
you program elevator telephones to call 911? |
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We
have already purchased elevator telephones from another company.
Can MyLinkLine monitor these phones? |
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Do you
charge your customers for false, prank or nuisance calls?
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Do you monitor fire &
burglar alarms? |
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How
do you respond to a power failure at your monitoring center? |
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Will
my phone work if the power goes out?
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Can
I have my elevator telephone programed to call my office? |
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ANSWERS: |
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What
is your billing frequency? |
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We
generally bill quarterly and annually: However we can adjust
our billing cycles to meet your needs. We also accept Checks,
Visa & Mastercard, Payment by phone and Electronic Funds
Transfer. |
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Are
the elevator phones you sell ADA compliant? |
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MyLinkLine
will only install elevator telephones that meet code requirements.
We also comply ADA, ASME, ANSI and IBC codes in addition to
all State and Local requirements if applicable. |
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How
do I know if my buildings elevators need ADA compliant phones?
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The
Americans with Disabilities Act (ADA) is Federal Civil Rights
Legislation written and enacted in January of 1992. The law
is written to provide disabled people with access and accommodations
equal to those of the general public. All owners who operate
a business or place of public access must comply with ADA requirements. |
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How
much do your charge for phones and monitoring?
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We
install emergency telephones nationwide and you can purchase
a new elevator telephone and have it installed from $140.00
to $350.00. Our monthly monitoring service includes on site
repair and cost between $12.00 to $25.00 based on number of
emergency elevator telephones under a service & monitoring
agreement. Our monthly monitoring agreement is a great value
and we eliminate the need for paying for a dedicated phone lines
that we can eliminate by installing a telephone line seizure
device saving hundreds of dollars per year. |
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What
are the necessary power requirements for elevator telephones? |
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If
you select a phone with a cellular link or line seizure option
we will require 110 vac duplex outlet. The majority of elevator
phone we sell are line powered however some telephones do require
line power. Don't worry if your not sure which will work for
elevator we can help you find the right model for your elevator
system. |
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Why
do I need elevator phone monitoring? |
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Code
requires that elevator telephone be connected to telephone number
that is monitored 24 hours a day. To comply with ADA telephone
monitoring service must not require voice communication and
know how to answer emergency calls. This is an important liability
issue if the person trapped in the elevator is deaf or unable
to communicate. For more than 25 years our state-of-the-art
24 hour monitoring service has been delivering the best emergency
monitoring solutions available. Our telephone monitoring staff
has extensive technical and interpersonal training to assist
in emergency and non emergency situations. When the button on
an elevator phone is pushed, the call is automatically dialed
to our toll free 24-hour monitoring service. Automatically at
our call center the computer system instantly identifies the
building's elevator and location. Our computer screens also
show vital contact information on your account including contact
names and emergency call lists per your notification instructions. |
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Does
your company have insurance? |
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Yes,
we are fully bonded and insured. |
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Does
your call center identify where the emergency elevator phone
call is coming from? |
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Our
call center computer system instantly identifies the building's
elevator and location. This is an important liability issue
if the person trapped in the elevator is deaf or unable to communicate.
Our monitoring service is designed to meet the requirements
of the Americans with Disabilities Act by allowing easy access
and usage by people who are physically, visually, hearing or
speech impaired. We also comply with ADA, ASME and IBC codes. |
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How
do I schedule a repair on my elevator telephone? |
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Just
call 1-800-862-4001 or e-mail us at support@mylinkline.com
and we will send a technician out to repair your elevator phone. |
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If
I have a problem with my elevator phone what is your repair
response time? |
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Most
repairs are made the same day or next business day repairs we
can even offer a loan phone while the repair is carried out. |
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If
I purchase monitoring with warranty will you cover replacing
the telephone equipment as well as all labor? |
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Yes.
If any part of your elevator telephone(s) product fails due
to a defect in material or workmanship, we will provide on site
repair or, at our option, replace the defective elevator telephone(s)
as long as Mylinkline Communications provides the monthly monitoring
service for the telephone. This warranty is extensive in that
it covers replacement of all defective parts. However, damage
due to product abuse, product misuse are excluded from this
warranty. For complete warranty details visit our warranty page. |
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Do
you charge additional fees based on how many calls an elevator
phone makes? |
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No. |
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How
long does it take to get a new phone installed? |
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We
typically install within 2 weeks of receiving payment and
a signed monitoring agreement. We also offer rush service
to accommodate elevator inspections or unusual emergency situations.
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Do
you install cellular elevator telephones line? |
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Yes.
Our cellular device is quick and easy to install and interfaces
well with existing emergency phone equipment. For additional
dependability all units include a battery back up. Our innovative
technology will replace your dedicated elevator phone land-lines
and can save you over $125 per year.
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Why
would I use a cellular emergency phone for an elevator telephone? |
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Substantial
cost saving over conventional land-line charges and more reliable
than land lines in the event of a natural disasters such as
earthquakes. |
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Can
you program elevator telephones to call 911? |
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Elevator
telephone programed to 911 will be able to dispatch emergency
24/7 however they unable to dispatch maintenance personnel or
contact property managers when non-emergency calls occur. Many
911 dispatch center have asked us specifically not to program
elevator telephones to 911 as they do not want these calls tying
up emergency telephone lines and dispatchers to answer non-emergencies
calls or pranks. Programing telephones to a 911 center can be
costly as fines may be imposed if police or fire respond to
non emergency and prank calls. If emergency personnel are dispatched
to non-emergency calls the cost of a fine can range from $400.00
to $1,500.00. An example of a common non-emergency nuisance
call is when someone in the elevator pushes the elevator telephone
call button and walks out of the elevator. The 911 service is
unable to get a response in the elevator and do not have contact
information for building personnel so they must dispatch help
to that location. We do not recommend 911 as a means to answer
elevator telephone calls. |
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We
have already purchased our elevator telephones from another
company. Can MyLinkLine monitor these phones?
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Yes.
No additional equipment is needed and we can reprogram and monitor
all make and manufactures including elevator telephones built
into existing car operating panels. |
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Do
you charge your customers for false, prank or nuisance calls?
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No.
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Do
you monitor fire & burglar alarms? |
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No,
we specialize in emergency phone monitoring only.
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How
do you respond to a power failure at your monitoring center? |
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All
of our computers have back up systems, should a computer fail.
We also have electrical back up generators located at our call
center if a power failure should occur. Our systems are specifically
designed to ensure the building owner that the elevator emergency
calls will be dispatched quickly and in a professional manner. |
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Will
my phone work if the power goes out? |
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Yes.
Depending on your model your elevator phone is either powered
by the telephone line or by a battery back up. |
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Can
I have my elevator telephone programed to call my office? |
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If
you have your elevator telephone(s) programed to an office telephone
it is critical the person answering the call understand the
code requirements and are they able to identify the elevator
location and know how to respond to the call? Many State Elevator
Inspectors test telephones annually and one common test is to
push the elevator telephone call button and say nothing to see
how the call is handled. If the person answering the call hangs
up without responding with the elevator location to the caller
and asking if they are able to respond you may fail the elevator
inspection. The cost of elevator re-inspections vary from State
to State however the typical re-inspection fee is $250.00 to
$700.00. This can be a costly mistake and a improperly trained
staff can significantly increase your liability exposure. For
this reason we ask all of our customer if they can afford a
mistake by your staff in handling an emergency call?
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